University of New South Wales - Foundation Studies / Year

Anyone in here studying in University of New South Wales or University of New South Wales Foundation Studies?

The staff the works in the Foundation Year / Foundation Studies (whatever they call it) SUCKS!!!

I contacted them to request a copy of my transcript because I lost it and this is what happened:

1st phone call conversation:

Me: Hello, My name is Jennifer and I would like to request an extra copy of my transcript because I lost it.

Staff A: What's your student ID number?

Me: I don't have my student ID number with me because... .... (I haven't finished my sentence b*t*h)

Staff A: We can't look up the database without your student ID number.

Me: I don't have my student ID number with me because I graduated a while ago.

Staff A: What's your surname name and first name?

---so I told her my name. Then she put me on hold for 5 mins!!!

She came back and said "We are really busy at the moment, we will look at your request tomorrow or the day after, just keep checking your email, if there's any problems, we will email you"

After 10 days. No replied.

2nd conversation:

Me: Hello, My name is Jennifer, I'm just wondering if my request has been processed"

Staff B (a woman with Indian accent): What's your student ID?

Me: I don't have my student ID number because... ... (f**king hell b**ch. She cut me off too)

Her: We can't access the database without your student ID number:

So I continued the 2nd half of the sentence. And I gave her my full name.

Below are the most ridiculous part!! No! ri-cock-cu-lous!! Cuz it's more ridiculous than ridiculous :-p

She put me on hold for 5 mins and came back.

Her: There are two persons in this department that process replacement transcripts, the person that is here today said she didn't process your request, so it must the person that is not in today process your request. can you call back tomorrow?

Me: what's her name?

Her: (She sounded like she didn't want to tell me. I swear I am not being too sensitive) Kent.

Me: Can you spell that out please?

Her: Kent.

3rd conversation:

Me: Can I speak to Kent please.

A guy answered the phone: Who?

Me: Kent. K-e-n-t

He: There's no such person in this department.

Me: I called yesterday and the woman that answered the phone told me Kent processed my request and asked me to contact him today.

He: You called the wrong number.

Me: Is the University of New South Wales transcript request department?

He: Yes. But the person you need to speak with is called Lannie and she has left already. Call back 612 ------ tomorrow.

F**cking Hell. They are all a**holes!!! Esp that f**cking guy.

I wish you read this. Yes. You are a d**ck. I'm gonna complain about it.

Later, I found out the guy that I should contact is called "Ken" not "Kent".

I swear to God she told me his name is Kent. He is such a stupid a** and pretended he didn't know who I was referring to even though the name I mentioned was a little bit off.